MEXICO, D.F., August 22, 2012 – Delta Air Lines (NYSE: DAL) has named Carlos E. Hernandez as Director for Mexico, effective Sept. 10, 2012. Under this position, he will report to Nicolas Ferri, Delta Vice President for Latin America and the Caribbean, taking the responsibility of overseeing Delta’s commercial development in Mexico, the strategic local Joint Venture with Air France, KLM and Alitalia; as well as the commercial implementation of Delta´s partnership with AeroMexico.
“This new position continues to solidify our leadership team throughout Latin America and Caribbean, and bolster our work to advance Delta as the leading U.S. airline in the region”, said Nicolas Ferri, Delta Vice President for Latin America and the Caribbean. “Carlos is one of the most respected individuals in the travel trade in Mexico and we are looking forward to having him join our accomplished Mexico team to further strengthen and develop our customer proposition in the country”.
Prior to joining Delta, Hernandez served as Commercial Director and Country Director for United Airlines. He also held a variety of positions with Continental in Central America including Revenue Management and Sales. He joined the airline industry in 1994 after successful leadership roles in Central America with Saatchi&Saatchi, Exxon and Johnson & Johnson. He has also worked for KLM and Mexicana de Aviacion.
A native of Guatemala, Carlos holds a Business Degree from the Universidad Mariano Galvez de Guatemala and is a member of the Board of Directors for the American Chamber of Commerce in Mexico.
In the last 25 years, Mexico has established itself as one of the pillars for Delta’s growth in Latin America. Its expansion in the country has also been driven through the strengthening of alliances with key partners. Currently, Delta offers flights to and from Mexico’s three leading business centers; Mexico City, Guadalajara and Monterrey, as well as eight beach destinations: Puerto Vallarta, Acapulco, Cancún, Cozumel, Ixtapa-Zihuatanejo, Los Cabos, Manzanillo and Mazatlán, with connections to Delta’s hubs in the United States. The Joint Venture with Air France, KLM and Alitalia as well as the strong partnership with Mexico’s leading carrier, AeroMexico, create a strong customer proposition to and from this important market.
About Delta Air Lines
Delta is working to become the best U.S. carrier in Latin America and the Caribbean. As part of that goal Delta has established a long-term exclusive alliance with GOL Linhas Aereas Inteligentes investing more than US $100 million in GOL. Likewise, Delta has invested more than US $65 million in Aeroméxico as part of a long-term exclusive commercial alliance and entered a code sharing agreement with Aerolíneas Argentinas solidifying its footprint in Latin America. Executive Travel magazine recognized Delta with the Gold Leading Edge Award for the Best Flight Experience to Mexico. Delta provides service in Hartsfield-Jackson Atlanta International Airport reaching out to 32 countries and 54 destinations in the region offering more than 1,000 weekly flights between Latin America and the U.S. Spanish speaking Delta customers can receive real-time, on-the-go travel assistance in Spanish and Portuguese through its Twitter channels @DeltaAssist_ES and @DeltaAjuda 9 a.m. to 10 p.m. EST.
Delta Air Lines serves more than 160 million customers each year. During the past year, Delta was named domestic “Airline of the Year” by the readers of Travel Weekly magazine, was named the “Top Tech-Friendly U.S. Airline” by PCWorld magazine for its innovation in technology and won the Business Travel News Annual Airline Survey. With an industry-leading global network, Delta and the Delta Connection carriers offer service to more than 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry’s leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-LaGuardia, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline’s service includes the SkyMiles frequent flier program, a world-class airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $3 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.
For press inquiries: Delta Corporate Communications 404-715-2554 News archive at news.delta.com
Carsch joins Marcus Hotels & Resorts after a 20-year career with the Ritz-Carlton Hotel Company and most recently with Thompson Hotels. While at Thompson, he served as general manager of the Sax Chicago, Hollywood Roosevelt Hotel and Thompson Beverly Hills.
Most recently he held the position of chief operating officer at Royal Host Hotels, which is the master franchisor for Travelodge in Canada.